Refund and Cancellation Policy

This policy explains how plan periods, cancellation, points and refunds work at Xvidfa.st. Payments are made in cryptocurrency, which cannot be reversed once it is sent, so please read this before you pay.

1. Plans

  • A plan is bought for one period, for example one month. The price and the period are shown before you pay.
  • Plans do not renew by themselves. To keep a plan, pay again before the period ends. Paying for the same plan again extends it from its current end date.
  • Buying a different plan replaces your current plan at once. The unused rest of the old period is not carried over.
  • When a period ends your account returns to the free plan.

2. Cancelling

There is nothing to cancel because nothing renews. Your plan stays active until the end of the period you paid for. To close your account, contact us at our contact page.

3. Refunds for plans

Because crypto payments are final, we do not refund plan periods that have started, or periods you chose not to use. We will refund or correct a payment when:

  • you paid twice for the same period;
  • a payment was received but your plan was not activated and we cannot fix that;
  • the law where you live gives you the right to a refund.

4. Points

  • Points have no cash value. They are not refundable or exchangeable for money, except as written here.
  • If you bought points and they were not credited, we will credit them.
  • If a scraping request fails or adds fewer videos than were reserved, the points that were not used go back to your balance automatically.
  • If we close your account because you broke the rules, unused points are lost.

5. Underpayments and overpayments

If you send less than the invoice amount, the payment is marked as partly paid and nothing is activated until an administrator confirms it. Contact us to complete the payment or to arrange a refund of what you sent. If you send too much, contact us and we will return or credit the difference.

6. How refunds are made

Approved refunds are sent in the same cryptocurrency to an address you give us. The amount returned is what we received, less network fees. We cannot recover coins that were sent to a wrong address.

7. How to ask

Write to our contact page and include your username, the payment reference or transaction hash, and what went wrong. We will reply with what we can do.